At Galeo & Co, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re happy to assist with returns and exchanges within a reasonable timeframe.

• Returns: We accept returns within 14 days of receiving your order. To initiate a return, please contact our customer service team at service@gervasimen.com. The item must be in its original condition, unworn, and in the original packaging. Returns are processed upon receipt and inspection of the product.

• Exchanges: If you would like to exchange your purchase for a different size, model, or item, please contact us within 14 days of receiving your order. We’ll guide you through the exchange process and assist in finding the perfect replacement.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to return items to ensure they are safely received.

• Non-Returnable Items: Certain items, such as personalized or custom-made watches, are non-returnable. Please review the product description for specifics before making a purchase.

• Refunds: Once your return is processed and approved, we will issue a refund to your original payment method within 7-10 business days.